Our Reviews

   I have worked in the care sector for several years and have also managed several services. I grew up with both parents being deaf and had a stint where I was the service user. I decided to use my knowledge and experience to give back and help hear the voices of those that may rely on others for a care service. I have my Level 5 Leadership and Management in Adult Care and my Level 5 in Children and Young People and am currently training to be a BSL Interpreter too. I am a qualified H&SC Trainer, as well as a senior Team Teach Trainer. 

I have worked as a part-time support worker during my Postgraduate Studies at the peak of the pandemic and I saw the struggles people went through which made me more motivated to help.  After I completed my second master's degree in Management with Human Resources, I decided to focus my career in Health & Social Care, I knew that was the sector I wanted to go into to ensure that we recruit and manage the best of hands to care for service users. Coming from working previously in the Management team of 3 healthcare companies. I began my journey with FTCS recently and I'm excited for the future with the business. 

 Heading the operational aspect of our provisions, I thrive from a challenge. I enjoy being on the front line and helping our support workers ensure that we are providing an outstanding service and enabling them to live as independently as possible. I have an extensive background in Children's care, including being a qualified Nursery Nurse and achieving my Level 3 in Counselling. I also hold my Level 5 Health Leadership and Management in Adult Care. I am also one of the PBS practitioners within the organisation.  

 I joined First Thought Care Services as a Service Manager, bringing with me extensive experience in the care sector. My journey began with a career shift that sparked my passion for supporting individuals with mental health challenges and learning difficulties. Over the years, I’ve progressed from a support worker to a Registered Home Manager, with experience in both domiciliary and residential care settings. At First Thought Care Services, I lead the education at the Alternative Provision. I’m passionate about making a difference in the lives of those I support, and seeing them grow and achieve is incredibly rewarding. I’m excited to continue my journey with First Thought Care Services, contributing to the growth and success of our team and the people we support. 

Beginning with the company in 2022, I began my role as a Support Worker. I came from a care background, working with those who live with a Learning Disability, and associated behaviours that may challenge. I was then promoted to a Team Leader within FTCS, showing my ambition to provide a 5* service. I then progressed and applied for the new opening for a Service Manager. I achieved this, through sheer hard work and determination. I too am one of the PBS practitioners within the organisation. Within my role, I manage all complex cases in our Gloucester provision. 

 I joined First Thought Care Services in July 2025 before stepping into the Service Manager role in November 2025. I’m a qualified Social Worker with extensive experience in safeguarding, complex case management and working directly with children, young people and families. My background includes completing Child in Need work, Child Protection investigations, court proceedings, direct work with children, and multi-agency planning, all of which shaped the practitioner and leader I am today.  Before joining FTCS, I worked within Gloucestershire County Council’s Safeguarding Team. Stepping into the Service Manager role has given me the chance to use my safeguarding knowledge, leadership skills and social work values to strengthen practice across our service. I’m proud to be part of FTCS and to help create environments where young people feel safe, heard and supported to grow. 

Hi, I’m John, and I joined First Thought Care Services as a Service Manager in November 2025. I bring over 19 years of experience across health and social care, supported living, children’s services, and operational leadership. 

My background includes service development, CQC compliance, safeguarding leadership, performance management and developing strong, motivated teams who feel valued and supported.

My leadership style is calm, transparent and strengths-focused. I’m passionate about building services where staff feel confident in their practice and where every young person or adult we support receives care that promotes independence, dignity and a real sense of belonging.

I’m excited to bring my experience to FTCS and to play a part in shaping services that genuinely change lives for the better.

I’m Tasha, one of the Service Managers here at FTCS. I bring over a decade of experience in care leadership, having managed teams across homecare, residential services and community support. My background includes roles such as Area Manager, Registered Manager and Senior Care Assistant, where I oversaw staff teams, supported vulnerable individuals and developed safe, high-quality care practices. 

I’m passionate about leading with empathy, maintaining strong communication and ensuring every young person in our service receives consistent, person-centred support. Being part of FTCS has allowed me to bring my experience into a role where I can support both staff and the people we care for to thrive.

 I began my journey with First Thought Care Services as a support worker, driven by a passion to make a meaningful impact on the lives of those we support. My dedication and desire to contribute more led me to progress into my role as Care Coordinator for Hereford. In my current role, I manage all aspects of Care and Support within the Hereford branch, ensuring that our services are staffed with compassionate and skilled individuals who share our commitment to high-quality care. Recently, I completed my degree in Psychology, which has deepened my understanding of the individuals we support and further fueled my commitment to making a difference in their daily lives. 

Hi, I’m Halima, the Deputy Service Manager for our Hereford branch. I first joined First Thought Care Services as a Team Leader in the Gloucester Centre, and in September 2025 I stepped into my current role.

My background spans autism education, ABA therapy, social care, family support and community work, which has given me a deep understanding of the diverse needs of the young people and families we support. I’m fluent in Swahili and have always felt comfortable working with people from different cultures, faiths and backgrounds.

I’m naturally calm, empathetic and relationship-focused, and I pride myself on building trust, maintaining high safeguarding standards and supporting both staff and young people to feel safe, understood and valued. I love being part of FTCS and I’m committed to helping our Hereford service grow, strengthen and deliver the very best support possible.

I began my role with First Thought Care Services as a teaching assistant in May 2022 for all the individuals that visit our provision. I then went on to become a team leader within the service. I now manage referrals for the company which I really enjoy! I have always worked within the care sector, I also volunteered for Acorns children’s hospice for some time. Making a difference to peoples lives we support, watching them grow and achieve in all aspects really is an amazing thing to be part of and I couldn’t imagine myself doing anything else!

 Hi, I’m Tia, and my journey with First Thought Care Services began back in 2020 when I joined as a Support Worker. FTCS was my first real introduction to the world of care, and it shaped not only my career but also my passion for supporting people, building relationships and making a genuine difference. After some time away, I returned to the organisation as our Wellbeing Manager, before stepping into my current role as Referrals Manager, working alongside Sharon. It’s been a full-circle experience and one I’m incredibly proud of.  I’m passionate about communication, transparency and making the referral process feel human, not transactional. FTCS has always felt like home to me, and I’m grateful to now be in a role where I can help shape the very first step of someone’s journey with us. 

 Within my career, I started in the beauty industry; qualifying as a Masseuse. I then began my career within the care industry around 5 years ago. I fell in love with my role and have since worked within all sectors. I love to meet new people and engage with others from all walks of life!   

    I am an experienced Recruitment Consultant with a strong background in administration, compliance, and onboarding. With over five years of experience in recruitment and 30 years in administration across healthcare and dental settings, I have developed excellent organizational skills and a keen eye for identifying top talent.

I have successfully managed hiring processes, staff compliance, onboarding, and mentorship programs, ensuring businesses attract and retain the best candidates. I am excited to bring my skills to First Thought Care Services and contribute to its commitment to excellence in care and staffing.

Having had work in a variety of services, particularly within children services, I wanted to expand my knowledge and continue my journey in care. I joined First Thought Care Services in 2024 and my role supports the team in the back office, ensuring that our care standards remain outstanding! 

Hi, I’m Chloe, and I’m part of the HR team here at FTCS. I joined after completing my Psychology degree, bringing with me strong experience in customer service, administration and onboarding support from roles in retail and voluntary HR work. I’ve previously worked in fast-paced environments where I handled training, record-keeping, communication, and supporting teams day-to-day, all skills I now use in my HR role. 

I’m naturally organised, people-focused and confident in handling everything from recruitment admin to staff support. I love being someone staff can come to for help, clarity or guidance, and I’m really proud to be part of the team that keeps things running smoothly behind the scenes at FTCS.

I recently joined First Thought Care Services as an Apprentice Content Creator. I manage all of our online presence and plan and organize all of our events that we host throughout the year. 

After spending the last few years working in care, I have grown to have a passion in supporting others to achieve their goals - and so what better role to have than being the one to capture and share these moments! 

 At First Thought Care Services I am the Accounts Administrator. I oversee the finances and invoicing. Within my experience, I have been a clinical lead, within a care home and am currently completing my Level 5 Health and Social Care.  

Joining First Thought Care Services, in 2022, as Maintenance Manager after a varied career, I have to say that this is the best place that I have ever worked. This is my first position, connected with the care sector, although I am often seen displaying my Art Skills amongst the Young People that FTCS supports! 

What a great way to be able to merge my caring nature and maintenance experience and skills! I am one of the Maintenance Support for FTCS and help to manage several properties across the South-West. The best bit about my job, is being able to see our young people help out with painting, decorating and even mowing the lawn!

 Having joined First Thought Care Services, as a Maintenance Support, I enjoy how varied my days can be. One day I can be painting the walls, with the YP's and another I could be helping a young adult mow the lawn. This is my first position, connected with the care sector. 

I recently joined the Maintenance Support team at FTCS. Having had come from a Maintenance and Facilities role, in Elderly Care, I have been able to apply my previous knowledge and skills here at FTCS. This is my first role that incorporates child care also!